FAQ

Recruitment

Thank you for using the Join us section at the bottom of the Guinot website, where you can send us your CV and cover letter.

You can also register on the recruitment website www.guinot.com

Making appointments

We require 24 hours notice to cancel or reschedule an appointment, otherwise a 50% charge may be incurred.

Promotional Terms & Conditions

TERMS AND CONDITIONS

These terms and conditions (“Terms”) govern the specified offer. Instructions for valid purchase form part of the Terms which you will be deemed to have accepted if you participate. Please read the following Terms carefully.

CYCLE 1: 8th January - 3rd March 2024

Purchase 3x Hydradermie Youth treatments and take home a FREE essential maintenance kit

  • Purchase a course of 3 Hydradermie Youth treatments and receive a free essential maintenance kit worth over £54/ €64
  • Treatments must be booked once a week for 3 weeks and are subject to availability.
  • Offer must be redeemed within 1 month of purchase date.
  • Free kit includes a 15ml Gommage Biologic, 15ml Crème Longue Vie and 1x Red Face Mitt.
  • Free kit is issued post payment.
  • Offer valid from 8th January to 3rd March 2024, while stocks last
  • Free kit cannot be exchanged, substituted or transferred
  • If the free kit or items are faulty, an exchange can be requested and items may be replaced at the operator’s discretion with another gift, subject to availability
  • Free kit issued at operator’s discretion.
  • Available at selected salons only.

Purchase 3x Visible Age Reverse treatments and take home a FREE essential maintenance kit

  • Purchase a course of 3 Visible Age Reverse treatments and receive a free essential maintenance kit worth over £94/ €110
  • Treatments must be booked once a week for 3 weeks and are subject to availability.
  • Offer must be redeemed within 1 month of purchase date.
  • Free kit includes a 15ml Gommage Biologic, 2x 3ml Concentré Life Influx and a sculpting face roller.
  • Free kit is issued post payment.
  • Offer valid from 8th January to 3rd March 2024, while stocks last
  • Free kit cannot be exchanged, substituted or transferred
  • If the free kit or items are faulty, an exchange can be requested and items may be replaced at the operator’s discretion with another gift, subject to availability
  • Free kit issued at operator’s discretion.
  • Available at selected salons only.

Save 10% with the purchase of 2 products from the Mia Maugé x Guinot Edit

  • Valid from 8th January – 3rd March 2024, whilst stocks last
  • Valid on full priced products in the Mia Maugé Edit, these include the 50ml Gommage Biologic, 50ml Crème Lift Summum, 15ml Crème Yeux Longue Vie, 50ml Masque Anti-Rides Longue Vie+, and 30ml Concentré Life Influx.
  • Offer cannot be used in conjunction with certain other offers.
  • Offer can not be altered and is subject to availability.
  •  If products are faulty, an exchange can be requested and items may be replaced at the operator’s discretion, subject to availability.
  • Offer is issued at the operator’s discretion. 

CYCLE 6: 6th November 2023 – 2nd January 2024

Purchase a £150/£175 Gift Voucher and receive a free gift collection

  • Purchase a £150 Gift Voucher and receive a free gift collection worth over £54.00. Gift includes a 3 wick luxury candle, satin eye mask and pouch, travel size Huile Mirific Anti-Âge and travel size Masque Essentiel Nutrition Confort
  • Purchase a £175 Gift Voucher and receive a free gift collection worth over £96.00. Gift includes a 3 wick luxury candle, sculpting facial roller, travel size Masque Anti-Rides and sample of Concentre Life Influx
  • One voucher will be issued for the full purchase value, amounts can not be split across multiple vouchers.
  • Free gift issued post payment
  • Offer valid from 6th November 2023 – 2nd January 2024, while stocks last
  • Free gift cannot be exchanged, substituted or transferred
  • If the free gift or items are faulty, an exchange can be requested and items may be replaced at the operator’s discretion with another gift, subject to availability
  • Free gift issued at operator’s discretion

Stocking Fillers From £10

  • Products in the fillers may vary depending on stock availability
  • Products may not be returned or exchanged unless faulty or not as described in which it will be replaced for another gift subject to availability
  • Offer valid from 6th November 2023– 2nd January 2024, while stocks last

Christmas Lucky Dip

  • Valid from 1st December – 24th December 2023 when the Salon is open for operation only
  • Only valid for one winner per day
  • Minimum spend of £100 applies, and must include the purchase of a facial or body treatment
  • Payment must be made in full prior to play in the Christmas Lucky Dip
  • Offer excludes Christmas candle and all gift sets in the Christmas collection
  • Limited to one play per customer, per day
  • Limited to one winner per day and gifts will not be transferred to the following day if no winning gift is selected
  • Free gifts may vary, subject to availability
  • Free gift cannot be exchanged, substituted or transferred
  • Offer of 10% off your treatment in January is valid on facials and body treatments only
  • Offer of 10% off your treatment in January must be taken by 31st January 2024
  • 10% off your treatment in January must be booked in advance to secure bookings. Bookings subject to availability
  • All free gifts and offers for the Christmas Lucky Dip are issued at the operator’s discretion

Christmas Event Promotions

  • All promotions in the Christmas event are valid for one day only.
  • Date and time of event may vary and will be set at the operator's discretion. Date and time will be displayed in Salon
  • 3 for 2 across selected retail with cheapest product free. Excludes all gift sets in the Christmas collection, cleansers, toners and exfoliators
  • Free Glow Gift Collection with purchase of 2 or more Christmas gift collections valid on selected gifts only. Excludes Christmas candle and Pont Des Arts gift
  • FREE Satin Eye Mask and Pouch with a course of facial treatments valid until stocks last and must be paid for in full at the event.
  • 10% off selected gifts, excludes all gift sets in the Christmas collection, cleansers, toners and exfoliators
  • Promotions can not be altered and are subject to availability
  • Free gifts cannot be exchanged, substituted or transferred
  • If the free gift or products are faulty, an exchange can be requested and items may be replaced at the operator’s discretion with another gift, subject to availability
  • All promotions are issued at the operator’s discretion

10% off full size retail in January

  • Offer valid from 1st January – 31st January 2024
  • Offer valid on selected full size retail only, excludes gift sets
  • Offer is issued at the operator’s discretion

Book a facial in January and receive a 15 minute back massage with your treatment

  • Offer must be mentioned at time of booking
  • Offer must be taken by 31st January 2024 and booked in advance to secure bookings. Bookings subject to availability
  • One offer available per customer
  • Offer cannot be exchanged, substituted or transferred
  • Offer is issued at the operator’s discretion

Salon Terms & Conditions

FOR EXISTING CLIENT REDEEMING THE OFFER

·         Existing clients can only refer new clients i.e. people who have never previously been a client at the salon.

·         There is no limit on the number of ‘friends’ an existing client can refer to the salon. The existing client will be eligible for the 20% offer each time.

·         Once the ‘friend’ has been to the salon and has had their treatment, the existing client is eligible to redeem the offer.

·         To be eligible for the 20% discount, the existing client needs to purchase a treatment and a skincare cream. Minimum treatment spend of £30/€30 applies. ‘Skincare cream’ refers to face and body moisturisers only.

·         Treatment discount applies to Guinot treatments only, including face, body and depilation.

·         The discount cannot be used in conjunction with any other offer, promotion or discount.

·         The 20% discount applies only to one treatment, therefore if the client has multiple treatments, only the highest priced treatment will receive the discount.

·         Free gift subject to availability. Gift may vary.

FOR NEW CLIENT (FRIEND) REDEEMING THE OFFER

·         The new client must present a completed Refer a Friend voucher at their appointment to redeem the offer.

·         The new client receives a 20% discount on their first treatment and product purchases.

·         The 20% discount applies only to one treatment, therefore if the client has multiple treatments, only the highest priced treatment will receive the discount.

·         The 20% discount applies to all products purchased on the client’s first visit.

Eligibility & Participation  

  1. Eligible customers must be a resident of the UK or Ireland and be over the age of 18 
  2. These terms and conditions are applicable across the entire Rewards Scheme and any participation is considered as acceptance. The Rewards Scheme account, in whatever form, are issued by and remain the property of Guinot which may, at any time, terminate the scheme or alter or amend the conditions of operation 
  3. Participants are entitled to one Reward Cards membership only. Guinot reserves the right to refuse, merge or close duplicate and or additional accounts 
  4.  Participants must register their personal details and keep Guinot informed of any changes. Guinot cannot be held responsible for any loss of points or rewards incurred as a result of out-of-date details. Accounts with out-of-date details that have not been updated for 18 months will be removed and points and rewards forfeited.   
  5. The Rewards Card, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the card 
  6. Guinot may decline to issue, withdraw or cancel Rewards Scheme membership, and / or remove a member from the scheme at any time where there is reasonable belief of:
    a. any abuse or attempted abuse of the scheme;
    b. any breach or attempted breach of these terms and conditions and / or those relating to the optional elements of the scheme;
    c. any behaviour relating to Guinot that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.
     
  7. Reward Scheme membership cannot be transferred, bought, sold or in any way traded. 
  8. Participants can choose to leave the scheme at any time. By leaving the scheme members forfeit the right to any points or Rewards already accrued or issued. 
  9. Participants who do not collect any points for two years will be removed from the scheme and will need to reapply for new membership should they wish to re-join.  

POINTS 

  1. £1/1 Spent on Services will earn 1 point, £1/1 Spent on Retail will earn 2 points 
  2. Points can be earned on all products and treatments (excluding courses) 
  3. Participants will be required to quote their Rewards Card number to collect points on purchases made through any phone transactions. 
  4. Guinot may set a limit on the number of times points may be awarded for promotional items on which additional points are available. Individual promotions may have different limits as communicated in their purchase conditions. 
  5. Points are non-exchangeable or refundable and hold no money value. 
  6. Guinot reserves the right to deduct points for unattended appointments or cancellations with less than 24 hours’ notice where a deposit has not been taken. 
  7. Guinot is entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products unless the exchange is for products with an equivalent points value. 
  8. Total points held will be shown on receipts 

REWARDS 

Thresholds & Reward 

  1. ON ENROLMENT = Reward key fob & Branded Key Ring  
    250 POINTS = Free Deluxe Sample
     
    500 POINTS= Free Upgrade from Hydradermie Youth to Hydradermie Age Logic
     
    1000 POINTS = Free Foot Peeling
     
    2000 POINTS = Free Branded Item
     
    3000 POINTS= Free Detoxygene or Hydra Summum Facial
     
  2. Appointments are subject to availability 
  3. Free Foot Peeling treatments must be pre-booked and added to a paid service, they cannot be taken as a standalone service 
  4. Rewards treatments must be pre-booked 
  5. If a Reward treatment is cancelled, not attended or rearranged with less than 24 hours' notice, the participant will have the value of the points automatically deducted  
  6. Rewards cannot be used in conjunction with any other offers 

Book your appointment with your GUINOT therapist