FAQ

Recruitment

Thank you for your interest in working with us, please send us an email with your requirements and we will contact you directly


Making appointments

We require 24 hours notice to cancel or reschedule an appointment, otherwise a 50% charge may be incurred.

Promotional Terms & Conditions

PURCHASE A HYDRA SUMMUM AND RECEIVE A CANVAS SUMMER BAG FREE

Eligibility & Participation

1)     A “Qualifying Purchase” is a full price Hydra Summum treatment purchased and received between 1st July  – 2nd September 2024

2)     Eligible customers to purchase a “Hydra Summum” treatment at full price to qualify for Gift, it cannot be used in conjunction with any other treatment offer, including treatment courses, skincare programmes, treatment packages, multi treatment purchases and gift vouchers

3)     This offer is subject to treatment availability, contraindications and at salon owners discretion

Free Gift

1)     Eligible customers who make a qualifying purchase can claim a canvas bag as a “Free Gift”

2)     Free gift in cannot be substituted for any other item, cash or credit

3)     One free gift per qualifying purchase

4)     Free gifts are subject to availability at point of redemption

5)     Free gift may vary

6)     Treatments subject to availability

7)     Treatments must be performed at location of purchase

8)     Treatments are non transferrable

9)     Treatments are subject to standard T&Cs

How To Claim

1)     Participants must claim their Free gift upon full payment of qualifying purchase

 

ADD A FOOT PEELING TO YOUR SERVICE FOR A SPECIAL PRICE

Eligibility & Participation

1)     A “Qualifying Purchase” is a full price Foot Peeling treatment purchased and received during the same booking visit as another full price treatment treatment between 1st July  – 2nd September 2024

2)     Eligible customers to purchase a “Foot Peeling” treatment and additional service at full price to qualify for discount, it cannot be used in conjunction with any other treatment offer, including treatment courses, skincare programmes, treatment packages, multi treatment purchases and gift vouchers

3)     This offer is subject to treatment availability, contraindications and at salon owners discretion

Offer Discount

1)     Eligible customers who make a qualifying purchase can claim special price stipulated on window and treatment room posters

2)     Offer Discount is subject to availability

3)     Offer Discount cannot be used in conjunction with any other offers

4)     Treatments cannot be substituted for any other item, cash or credit

5)     Treatments subject to availability

6)     Treatments must be performed at location of purchase

7)     Treatments are non transferrable

8)     Treatments are subject to standard T&Cs

How To Claim

1)     Participants must claim their Offer Discount at the same time and in the same transaction as their Qualifying Purchase

 

PURCHASE CRÈME FIRM LOGIC AND RECEIVE A BRANDED BLANKET

Eligibility & Participation

2)     A “Qualifying Purchase” a full price Creme Firm Logic between 1st July  – 2nd September 2024

3)     Eligible customers to purchase Crème Firm Logic at full price to qualify for free gift, it cannot be used in conjunction with any other retail offer, including sales, treatment packages, gift vouchers

4)     This offer is subject to availability and issued at The Guinot Salons discretion in salon during the fixed promotional period, all other sales channels are excluded

Free Gift

5)     Eligible customers who make a qualifying purchase can claim a branded blanket as a “Free Gift”

6)     Free gift in cannot be substituted for any other item, cash or credit

7)     One free gift per qualifying purchase

8)     Free gifts are subject to availability at point of redemption

9)     Free Gift may vary

How To Claim

10)  Participants must claim their Free gift upon full payment of qualifying purchase

 

 

 

Salon Terms & Conditions

FOR EXISTING CLIENT REDEEMING THE OFFER

·         Existing clients can only refer new clients i.e. people who have never previously been a client at the salon.

·         There is no limit on the number of ‘friends’ an existing client can refer to the salon. The existing client will be eligible for the 20% offer each time.

·         Once the ‘friend’ has been to the salon and has had their treatment, the existing client is eligible to redeem the offer.

·         To be eligible for the 20% discount, the existing client needs to purchase a treatment and a skincare cream. Minimum treatment spend of £30/€30 applies. ‘Skincare cream’ refers to face and body moisturisers only.

·         Treatment discount applies to Guinot treatments only, including face, body and depilation.

·         The discount cannot be used in conjunction with any other offer, promotion or discount.

·         The 20% discount applies only to one treatment, therefore if the client has multiple treatments, only the highest priced treatment will receive the discount.

·         Free gift subject to availability. Gift may vary.

FOR NEW CLIENT (FRIEND) REDEEMING THE OFFER

·         The new client must present a completed Refer a Friend voucher at their appointment to redeem the offer.

·         The new client receives a 20% discount on their first treatment and product purchases.

·         The 20% discount applies only to one treatment, therefore if the client has multiple treatments, only the highest priced treatment will receive the discount.

·         The 20% discount applies to all products purchased on the client’s first visit.

Eligibility & Participation  

  1. Eligible customers must be a resident of the UK or Ireland and be over the age of 18 
  2. These terms and conditions are applicable across the entire Rewards Scheme and any participation is considered as acceptance. The Rewards Scheme account, in whatever form, are issued by and remain the property of Guinot which may, at any time, terminate the scheme or alter or amend the conditions of operation 
  3. Participants are entitled to one Reward Cards membership only. Guinot reserves the right to refuse, merge or close duplicate and or additional accounts 
  4.  Participants must register their personal details and keep Guinot informed of any changes. Guinot cannot be held responsible for any loss of points or rewards incurred as a result of out-of-date details. Accounts with out-of-date details that have not been updated for 18 months will be removed and points and rewards forfeited.   
  5. The Rewards Card, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the card 
  6. Guinot may decline to issue, withdraw or cancel Rewards Scheme membership, and / or remove a member from the scheme at any time where there is reasonable belief of:
    a. any abuse or attempted abuse of the scheme;
    b. any breach or attempted breach of these terms and conditions and / or those relating to the optional elements of the scheme;
    c. any behaviour relating to Guinot that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.
     
  7. Reward Scheme membership cannot be transferred, bought, sold or in any way traded. 
  8. Participants can choose to leave the scheme at any time. By leaving the scheme members forfeit the right to any points or Rewards already accrued or issued. 
  9. Participants who do not collect any points for two years will be removed from the scheme and will need to reapply for new membership should they wish to re-join.  

POINTS 

  1. £1/1 Spent on Services will earn 1 point, £1/1 Spent on Retail will earn 2 points 
  2. Points can be earned on all products and treatments (excluding courses) 
  3. Participants will be required to quote their Rewards Card number to collect points on purchases made through any phone transactions. 
  4. Guinot may set a limit on the number of times points may be awarded for promotional items on which additional points are available. Individual promotions may have different limits as communicated in their purchase conditions. 
  5. Points are non-exchangeable or refundable and hold no money value. 
  6. Guinot reserves the right to deduct points for unattended appointments or cancellations with less than 24 hours’ notice where a deposit has not been taken. 
  7. Guinot is entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products unless the exchange is for products with an equivalent points value. 
  8. Total points held will be shown on receipts 

REWARDS 

Thresholds & Reward 

  1. ON ENROLMENT = Reward key fob & Branded Key Ring  
    250 POINTS = Free Deluxe Sample
     
    500 POINTS= Free Upgrade from Hydradermie Youth to Hydradermie Age Logic
     
    1000 POINTS = Free Foot Peeling
     
    2000 POINTS = Free Branded Item
     
    3000 POINTS= Free Detoxygene or Hydra Summum Facial
     
  2. Appointments are subject to availability 
  3. Free Foot Peeling treatments must be pre-booked and added to a paid service, they cannot be taken as a standalone service 
  4. Rewards treatments must be pre-booked 
  5. If a Reward treatment is cancelled, not attended or rearranged with less than 24 hours' notice, the participant will have the value of the points automatically deducted  
  6. Rewards cannot be used in conjunction with any other offers 

Courses must be paid in full at time of booking, completed within 6 months and are non-refundable. Missed or cancelled appointments with less than 48 hours notice may result in deductions from the purchased course.

Book your appointment with your GUINOT therapist